Help for the most common questions.
Use this page when you are deciding which part of Savings Planner to use, why a shortlist changed, or how to interpret a result before you act.
Which page should I use first?
Start with Calculator if you want to check a setup using your own balance and time frame. Start with Explore if you want to scan current products. Start with Guides if you want help thinking through a trade-off before narrowing the shortlist.
If you already know the two names you want to compare, go straight to Compare.
Why does a product with a high advertised rate not always come out on top?
A strong advertised rate can still lose once intro periods, balance caps, withdrawals, or monthly qualifying rules are taken into account.
Savings Planner is designed to look beyond the headline figure, which is why the ranking or shortlist can differ from a simple rate table.
Why does the result change when I change the time frame or balance?
Some products are strongest only for smaller balances, shorter intro windows, or savers who are happy to meet ongoing conditions. Once the balance or time frame changes, the same product may no longer be the strongest fit.
That is normal. The site is meant to help you see when those trade-offs start to matter.
What should I do if a product page looks out of date or incomplete?
Treat the official bank page as the final source of truth before acting. Product rates, caps, and conditions can change quickly.
If a page on Savings Planner looks incomplete, the safest next step is to open the bank page directly and verify the current product terms.